Returns & Refunds

Returns on Original Art: Try Your Artwork at Home for 7 Days

Choosing original art online can be very different from seeing it hanging in your own space. For this reason, original artworks purchased and delivered within Australia include a 7-day return period from the date of delivery.

Take some time to live with the artwork and see how it feels in your home or workplace. If you decide it isn't right for your space, please contact us within the 7-day period to arrange the return.

The artwork must be returned undamaged and securely packed using its original packaging and shipping materials.

Once the artwork has been returned and inspected, the purchase price will be refunded. Return shipping costs are the responsibility of the purchaser.

This 7-day change-of-mind return option is available for original artworks delivered within Australia only.

Returns on Made-to-Order Prints

Because every Fine Art Print is produced specifically for your order, we are unable to accept print returns or provide refunds for change of mind.

This applies to both Australian and international print orders.

If you have just placed your order and need to cancel it, please contact us immediately. If production hasn't started, we'll do our best to cancel the order and arrange a refund. 

Standard Product Returns

Non-personalised and ready-made products delivered within Australia can be returned for change of mind within 7 days of receiving your order. Sale products excluded.

To be eligible, products must:

• Be in their original condition
• Be free from damage
• Include any original packaging

Eligible standard products can be returned for a refund, exchange or store credit.

Return Shipping Costs

For change-of-mind returns, customers are responsible for arranging and the cost of returning their order.

If your product is faulty, damaged, incorrect or otherwise fails to meet a consumer guarantee, different conditions may apply. Please see the Faulty, Damaged or Incorrect Products section below.

Exchanges

Eligible products can be exchanged for another product subject to availability and if notified within 7 days. 

If your preferred replacement is unavailable, you can choose a refund or store credit in accordance with our change-of-mind policy.

For online exchanges, your replacement product will be dispatched once your return has been received and approved.

Refunds

Once your return has been received, please allow 3 to 5 business days for our team to inspect and process it.

Approved refunds will be issued to your original payment method and will be returned to your within 10 business days.

You will receive confirmation once your refund has been processed. Depending on your bank or payment provider, it may take an additional 2 to 7 business days for the funds to appear in your account.

For change-of-mind returns, and exchanges original shipping charges and return shipping costs are not refundable.

Sale & Clearance Products

Sale products are not eligible for a refund.

These conditions apply to change-of-mind returns and do not affect your rights if a sale product is faulty or otherwise fails to meet a consumer guarantee.

Products Excluded from Change-of-Mind Returns

• Gift cards
• Personalised or custom-made artworks or prints

These exclusions apply to change-of-mind returns only.

Faulty, Damaged or Incorrect Products

If your product arrives damaged, is faulty, is not as described, or you receive an incorrect product, please contact us within 7 days.

Please provide:

1. Your order number
2. A description of the issue
3. Photos or other relevant information, where appropriate

We will assess the issue and provide an appropriate remedy in accordance with Australian Consumer Law.

Depending on the circumstances, this may include a repair, replacement, refund or other remedy.

Where you are entitled to a remedy, we will not require you to pay return shipping costs that should reasonably be borne by us.

Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

If a product fails to meet a consumer guarantee, you may be entitled to a repair, replacement, refund, compensation or other remedy depending on the circumstances and whether the failure is major or minor.

Our 7-day change-of-mind return period does not limit these rights.

 

Need Help?

If you have questions about a return, refund or product issue, please contact us

Email: admin@angelahawkey.com

For enquiries about an existing order, please include your order number so we can assist you as quickly as possible.